FAQ

How long will it take to receive my order?

Most orders are manufactured within 2 - 4 BUSINESS days and delivered within 12 - 28 days from date of order.  As we deal with multiple manufacturing partners around the world the final arrival time depends on the product ordered, the shipping destination, and the chosen shipping method. In some cases orders may take up to 30 days to be delivered. 

Where do you ship?

We ship world-wide!

How much does shipping cost?

Autoluxury1 offers FREE shipping on all orders.

How can I track my purchases?

Once orders are fulfilled, they will manually get a tracking number from us. You can then track it with our system. NOTE: Sometimes the system might not pick up your tracking number. Please contact us at autoluxury1shop@gmail.com.

There's a problem with my order, what do I do?

If an order is missing or includes unwanted items please contact autoluxury1shop@gmail.com and include the following information:

  • Customer name
  • Order number
  • Email used to place the order
  • Unwanted / missing item

Our customer service will review it and contact you with the appropriate actions to be taken.

Can I change my shipping adress?

If an order has not yet been sent to the delivery company, we may be able to change the destination adress.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, PayPal and Shopify Pay.

 

NOTE: ORDERS OLDER THAN APRIL 6TH MIGHT NOT ARRIVE AT THE TIME GIVEN OR STATED HERE.